Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Kids To Go.

Our products are all downloadable PDF's which are available to you as soon as you make a payment. This means that they are not eligible for a refund as they cannot be returned. However, we will either refund or replace the product in the following circumstances:

1. The download is faulty meaning that you cannot open the document.

Please contact us on jennifer@kidstogo.co.uk. We can also supply your product as Word documents if you have trouble with the PDF versions.

2. The download is faulty and although you can open the document it does not open properly meaning the content is inaccessible. 

Please contact us on jennifer@kidstogo.co.uk. We can supply your product as Word documents if you have trouble with the PDF versions.

3. The product does not match the description on the website. 

If you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).