FAQs

How do I receive my products?

Your products are supplied via a download link which you will be emailed when you have made a payment.

What format are the packs supplied in?

The packs are supplied as downloadable PDF files. However, if you would prefer a Word version instead, please email us at jennifer@kidstogo.co.uk and we will send you one. There is no extra charge for this service.

I have joined the Childminding Best Practice Club/Forest Childcare Association, how do I get my logos to use?

We are unable to include the logos in your download as they are a different file format. However, if you email us at jennifer@kidstogo.co.uk we will happily send them to you.

How do I access my Childminding Best Practice Club membership discount?

To get your 25% membership discount you need to create a 'trade' account in order to access the special members only pages. To do this 

1) Click on the 'My Account' link at the top left hand. side of the home page and scroll down to 'Trade Account Registration.' 

2) Fill in the details on the short form provided. You will need to add a company name, but you just use your own name and surname for this.

3) Account approval is not automatic so it may take a few days for me to approve your account, especially over holidays/weekends or at busy times. Please be patient with me! If you have an urgent order, contact me at jennifer@kidstogo.co.uk or at: 07741300266 and I will do my best to approve your account as soon as possible. (N.B Only Childminding Best Practice Club Members will be approved for trade accounts.)

4) When your account is approved you can use your password to log on.